How telcos are using AI in the call centre
When was the last time you called your telecoms provider and actually walked away feeling satisfied, asks Anna Ribeiro? If you’re struggling to remember, you’re not alone. For years, call […]
OSS/BSS
Adopting an agile approach in rebuilding telco stack for continuous intelligence in AI era
Telecom operators are increasingly redrawing their entire stack in an emerging AI-driven era, moving from legacy OSS/BSS and RAN to orchestration layers, as they shift to an agile, modular approach, […]
From networks to intelligence: How AI is reshaping the telco value chain
Telecoms sits at an inflection point. Data volumes and customer expectations are climbing faster than traditional operating models can keep up, and artificial intelligence (AI) has shifted from a promising […]
Ericsson BOSS chief on why telcos need to tailor swiftly
For Jason Keane, the head of Portfolio Business and Operations Support Systems at Ericsson, the immediate future is all about telcos learning to sweat their spectrum assets more effectively. Doing […]
The agile telco model: Customer experience and fraud detection
Telecommunications companies are reinventing themselves as agile telcos – adapting quickly to market needs, deploying new services faster and continuously innovating. A key driver of this agility is the intelligent […]
Open Digital Architecture: Real progress, real benefits, and the road ahead
The key to unlocking growth in telco lies in a more agile, efficient and automated future, where business and operations systems work effortlessly together to deliver a step change in […]