Build speed and safety into agile telco governance
Imagine a telecoms operator rolling out a new 5G service in one country and at the same time introducing AI-driven customer engagement tools in another, each adapting to a very […]
McKinsey
Distributed AI and frictionless connectivity: How telcos are becoming the backbone of the AI era
As artificial intelligence becomes increasingly distributed across cloud, edge and network environments, the role of connectivity is being fundamentally redefined. Telecoms operators are no longer just carriers of data; they […]
How urgent is agile transformation for telcos?
Global telecommunications carriers are experiencing an extraordinary surge, writes Anna Ribeiro. The buildouts of 5G and fibre networks require large capital infusions even as revenue growth is slow. According to […]
The art of persuasion – Part 2: Why do telco get lost on the digital user journey?
In the second part of our series on telco marketing by telecoms writer Stewart Baines, we take a longer look at how telcos get their marketing wrong when they target […]
The art of persuasion – Part 1: Why branding and thought-leadership will be essential to capture the telco B2B opportunity
In the first of a new series of articles by telecoms writer Stewart Baines on telcos’ often unsuccessful marketing initiatives, we assess how mistakes can be avoided in addressing current […]
How telcos are using AI in the call centre
When was the last time you called your telecoms provider and actually walked away feeling satisfied, asks Anna Ribeiro? If you’re struggling to remember, you’re not alone. For years, call […]
TM Forum’s Innovate Americas returns to Dallas to accelerate AI-powered growth for the region’s connectivity leaders
TM Forum’s Innovate Americas summit will return to Gilley’s Dallas on September 10 – 11, 2025, uniting senior leaders from across the telecom and technology ecosystem to turn AI ambition […]
Why agile telco skills matter for Open RAN success
As the industry gets ready for the broad use of Open RAN technologies, a key challenge is the lack of telecoms professionals with the right skills and experience, writes Anna […]
Break the vendor bottleneck – why inflexible partners are slowing telcos down
Agile transformation has been shouted from the rooftops by telecoms operators across the globe as a mission-critical objective, yet many are still bound to legacy vendor contracts, writes Anna Ribeiro. They may […]