customer experience

Agile telcos need the right systems in place to better serve customers in an AI world. Antony Savvas looks at some of the latest developments that can help drive this […]

ZTE Corporation, a global provider of integrated information and communication technology solutions, has announced that its chief development officer, Cui Li, spoke at AI Innovation Asia 2025, hosted by Economist […]

AI-driven network automation is the top investment and implementation priority for telcos in the next year, according to new research released. The research, conducted by Motive at the 2025 Network X conference […]

When was the last time you called your telecoms provider and actually walked away feeling satisfied, asks Anna Ribeiro? If you’re struggling to remember, you’re not alone. For years, call […]

The agile telco needs frameworks, standards and a lively ecosystem to succeed. Antony Savvas looks at some of the latest developments that can help drive this success.

As telcos move to cloud-native architectures, they have the advantage of rich telemetry, providing valuable insights for optimising network performance, enhancing security and improving customer experience. There is a caveat: […]

In the rapidly evolving telecoms sector, agility is not just a desirable attribute – it is now an essential competitive requirement. Telecoms providers worldwide are increasingly adopting agile telco strategies, […]

Telcos are facing growing pressure in a saturated connectivity services market, write Sarah Woon and Matt Duke-Woolley from Beecham Research. In spite of holding a crucial role in communications across […]

Autonomous networks: everyone’s aiming for them, but getting there is no small feat. Still, communications service providers (CSPs) around the world are pushing forward. Armed with next-gen platforms, they’re steadily […]